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SERVICE GUARANTEE
CREATE A WONDERFUL RV LIFE FOR CUSTOMERS
Service Commitment
1. Warranty Commitment:
Luoyang Loncen Linyu Automobile Co., Ltd. warrants its pure electric vehicles for 2 years or 150,000 km (whichever occurs first) from the date of purchase (based on sales invoice date). Key components including power batteries, drive motors, motor controllers, and vehicle controllers carry a 5-year or 200,000-km warranty. Our EVs utilize certified Class II chassis, with chassis after-sales services provided by the chassis manufacturer. Modified components are guaranteed for 1 year post-delivery. During warranty periods, repairs are free (excluding wear parts and electrical components). Post-warranty issues receive paid repairs with complimentary technical support. We implement recalls per the "Defective Automotive Products Recall Regulations" for batch defects.
2. Parts Guarantee:
Our dedicated parts management team maintains a comprehensive supply system with regional distribution centers. Service stations stock essential components to meet market demands. We guarantee 12-hour emergency dispatch and integrate OEM suppliers into our service network through formal agreements. All replacement parts are genuine OEM components with standard warranties.
3. After-Sales Training:
We provide complimentary technical training for customers' management, technicians, and drivers. Our New Energy Vehicle (NEV) Training Unit develops customized programs covering:
(1) Operational Training: Vehicle management and driving best practices to ensure optimal performance.
(2) Technical Training: System principles, design concepts, maintenance protocols, and troubleshooting procedures.
All programs include assessments for certification.
4. Service Scope & Response:
Authorized service stations maintain full diagnostic and repair capabilities for traditional systems, power batteries, drive systems, and control units. Within 50km service radius:
- On-site arrival within 4 hours
- Diagnostics via real-time code reading and data monitoring
- Repair timelines:
• Minor repairs: ≤2 hours
• Medium repairs: ≤12 hours
• Major repairs: ≤24 hours
• Overhauls: ≤72 hours
5. Issue Resolution:
Contact nearest authorized station using the Service Manual directory. NEV Monitoring Platform enables:
- 24/7 vehicle status tracking (400-618-3366 hotline)
- 2-hour response to operational alerts
- Mandatory incident reporting to authorities with improvement plans
6. NEV Archives:
Per LLC-XP-002 "Vehicle Archive Management":
- Lifetime maintenance records until decommissioning
- Post-delivery follow-up within 3 days
- Quarterly service satisfaction surveys
- Post-repair feedback within 3 working days
7. Recalls & Claims:
"Sanbao Service Manual" defines:
- Maintenance requirements and claim procedures
- Recall implementation per national regulations
- Centralized defect tracking system
- Contingency protocols for safety/environmental incidents
Phone：+8615236132695
Email：hecf@shaunch.com
Address：West Section of Guanlin Avenue, Luolong High tech Development Zone, Luoyang City, China
Copyright © 2025 Luoyang Loncen Linyu Automobile Co., Ltd.